Sensory calm Shipping information

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. If the item purchase is your error you will have to be the return shipping fee as well as the re-delivery. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Pick can be available via appointment. Please feel free to call and make an appoiuntment...Rowville Victoria warehouse

International Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please e-mail for cost price shipping. Please note international shipping is via quote and any orders placed in store for flat rate shipping will not be shipped until cost price shipping invoice is paid.

Our shipping times vary from same day up to approximately 2 days. If it is going to be any longer you will be contacted and offered the opportunity to cancel your order. Our shipping hours are between 9 and 3 pm. 

We ship to the address provided. We do not take responsibility for an incorrect address.


  • Express/Courier: Your order will be shipped the fastest possible shipping with tracking and insurance. If you need it sent same day please contact us or leave it in notes you will be contacted if it is not possible to ship that day. If parcel is over an A3 (A3 sized, (Large Aus post bag 34cm x 42cm)) satchel size order will be shipped via courier only. 
  • Regular shipping: Your product is sent with tracking via the least expensive service and no liability.
  • Cost price Shipping: Please email for to see if cost price shipping is a better option for your order. otherwise choose quote before check out and a shipping quote will be provded as soon as possbile.
  • Ultimate Sleep Pillows may incur an additional fee above the ususal shipping cost.
  • Back Orders If a product is on back order it generally means that it will arrive within the next 1-5 days. We will howver email you if it is going to be longer.

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