Website Terms of Use

Important FAQ's (Terms and Conditions)

  • ​Please read all instructions provided with your item, either on or in the package. Please make sure the item is suitable for the user taking into account the age and abiltiy of the user.
  • Please check your delivery address and instructions carefully as delivery to an incorrectly supplied address would cause delays and is not our responsibility.
  • When placing an NDIS order please make sure the item is available within your plan. 
  • Every endeavour will be made to get your order to you as quickly as possible, however, shipping dates vary, please use shipping times as a guide only
  • If your item is on back order your enitre order will be shipped together. (You will be notified if it is outside recomended backorder times).
  • We reserve the right to cancel any order should there be a pricing error on any product in our store.  

*Sensory Calm is committed to using as little packaging as possible to benefit our environment. For this reason we only provide hard copies of invoices, quotations or product information upon request. All packaging is reused so if there is bubble wrap it is reused from only clean sources. We do no buy plastic packaging.

NDIS Funding Payments

If you are an NDIS participant or purchasing for an NDIS Participant and did not provide the NDIS Participation Number, 
Participants name, 
D.O.B or 
budget you wish to use,
you can call us on 02 8355 2290 or email us at
Once the NDIS participation number has been received please note you have agreed to the items selected in your cart or invoice and they will be shipped in the approximate time indicated on our NDIS information page. Your Order Number serves as your Service Agreement.
We try to process the NDIS Service Agreement and Payment request on the day we receive the order. So any changes to the order must be made within 30 mins of the order being placed.

Stock Availability will always try to fulfill customer orders immediately. However, on the occasion that an item is out of stock you will be informed by email with an estimated time of arrival. Usually backordered products ship within 21 days.


Orders are shipped multiple times a week, please let us know if you order is required urgently.

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We collect only relevant information for us  to maintain our quality and service to our customers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.

We do not store credit card information, we securely submit credit card information to our bank for processing.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly amend any information found to be incorrect.